The Service Companies Blog

Service. Above All

Category: Floor Care

Emerging Leaders: Shelly Sauseda

Our Emerging Leaders Program was developed to give individuals within our team the opportunity for growth by providing comprehensive management and leadership training. The Service Companies is dedicated to fostering and investing in our associates’ careers, and as a result, we have a number of tenured associates who have risen through the ranks from Kitchen Cleaners or EVS Attendants to Vice Presidents. Today, we highlight Shelly Sauseda, who recently reached her one year anniversary with us as an EVS Attendant at a casino in Bossier City. During Shelly’s first year, her manager noticed great potential and an eagerness to learn more, and urged Shelly to apply to our Emerging Leaders Program. Currently two months into the six month management training program, which includes learning about the housekeeping and stewarding functions and departments, , including rooms cleaning, office dispatch, room inspections, floor care, kitchens, human resources and project management. We interviewed Shelly about her experience so far.

Shelly Rooms TrainingWhen did you join The Service Companies?

I started at The Service Companies in March 2017 as a Restroom Attendant at a casino property in Bossier City, Louisiana.

How did you learn about our Emerging Leaders Program and what do you hope to take away from it?

I found out about the Program from Dekindra Thomas, the Project Manager at the property where I first started. I want to develop better leadership skills and to be an example so other employees can follow in my steps.

The Emerging Leaders Program involves six months of training. How is your training schedule broken down and where are you currently in your training?

I spend time at different properties learning the ins and outs of each department. I completed my final week  at a casino property in Bossier City, where I learned how to run an efficient and successful housekeeping department. Next I’ll move on to learn about floor care and kitchen cleaning at another casino in the area.

Shelly Dispatch

Can you describe what your typical day-to-day looked like during the housekeeping training portion of the program?

At first, I was cleaning rooms while learning room procedures and how to make beds. After I mastered those tasks, I was placed on dispatch for two weeks to learn about that housekeeping function. Next, I spent one to two weeks learning how to inspect rooms. I was also trained on the responsibilities of a house attendant.

What has been the biggest lesson or thing you’ve learned through the Program?

How to run dispatch was the biggest task I mastered. It requires strong multitasking skills. A Dispatcher has to take phone calls and radio messages while simultaneously managing the computer.  

What has been the most rewarding accomplishment for you since you started the Program?

Being given the opportunity to move forward in my career already feels like an accomplishment. I also feel like I’ve learned a lot about each department’s job functions, including how to be a Dispatcher and the room cleaning inspection process. 

Shelly-Marble Training-1

As you transition to the next stage of your training, what are you looking forward to learning or doing?

I’m really excited to learn how to detail kitchens and polish and wax the floors. My training at the next property will include kitchen deep cleaning, floor care, marble care and stewarding.

What advice would you give to someone who is interested in the Emerging Leaders Program?

Be strong. Never give up. Push yourself to accomplish the new tasks that come with your position. It’s not always easy, but the outcome will be worth it.

To learn more about our associate programs and career opportunities, visit http://www.theservicecompanies.com/careers/why/.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Carpet Cleaning Processes

Carpet Care and the Guest Experiencecarpetcleaning

The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and are many times, the first areas of a hotel, resort or casino to show signs of wear and tear. At The Service Companies, we have spent years evaluating different types of carpet care processes for both carpet deep cleaning and interim maintenance to keep our customers’ properties’ carpets in excellent condition. We have furthered that by partnering with Ecolab and Kärcher for our chemical and equipment needs at all of our customer properties.

 

The Importance of Daily Carpet Vacuuming

Customers normally bring soil, dirt and other types of debris into buildings. A daily vacuuming regimen with a strong suction vacuum cleaner is our best tip to maintain the cleanliness of the carpets. This will pick up the debris and soil, leaving the carpets fresh for the next day. It is also the best chemical-free carpet cleaning method for those who want to avoid using chemicals.

If this daily carpet maintenance is done correctly, then, when the time to shampoo the carpets comes, only a mild shampoo and water is required  to clean the fibers. Because of the daily vacuuming, there will be no soil remaining in the carpet fibers to turn to mud. 

 

The Process of Interim MaintenanceED-Carpet-1

Of course, interim maintenance is required on occasion to keep carpets in good condition. The two processes I detail – encapsulation shampoo and dry carpet cleaning (HOST) – are quick and do not use water, which allow the carpets to be open for traffic immediately after the process is complete. They normally clean the top fiber of the carpets and can be applied frequently.

Encapsulation shampoo: Polymers are used to encapsulate and crystalize particles into dry residue, which is then vacuumed from the carpets right after the process is completed.

Dry carpet cleaning (HOST): This involves a dry cleaning compound with mild soap.

The HOST carpet cleaning equipment has brushes which agitate the compound, clean the fibers, and vacuum them.

 

The Carpet Deep Cleaning Process     FullSizeRender (9) (1)

When it comes time to deep clean your carpets, we prefer hot water extraction and steam cleaning.

Hot water extraction: This is the most common method of carpet deep cleaning, and is recommended by many carpet manufacturers.

Steam cleaning:  In the dry carpet cleaning vs. steam cleaning debate, it’s important to clear up the myth that steam is actually used to clean your carpets. While home and commercial machines use hot water, which gives off steam, the steam itself does not clean carpet.

 

To inquire about our carpet cleaning services, visit http://theservicecompanies.com/contact/.

Victor Vargas, Regional Vice President of Operations, launched his career at The Service Companies as a Third Shift Kitchen Cleaner in 2002. With dedication and mastery of his craft, he has advanced through the company into his current role as Regional Vice President. Victor is The Service Companies’ resident expert on all types of floor care and kitchen cleaning.

Commitment to being green

At The Service Companies, one on our primary commitments is providing superior hospitality services to our customers by using the most effective and safest cleaning equipment and chemicals. Equally important, though, is ensuring that we are environmentally conscious at all of our 750 locations across the country. How do we do this? We have set up company-wide partnerships and programs that minimize our environmental impact, but also give our individual teams the liberty to come up with “green” initiatives that are most effective for them. Here are a few of the ways The Service Companies has gone green:

  • Ecolab photo 1 (4)Partnerships with Environmentally Friendly Suppliers: Ecolab is equally committed to the sustainability of their operations and offers products that are environmentally responsible. Our nationwide partnership with Ecolab means we work with their representatives to tailor select chemicals for each of our customer’s properties. When available, our first choice is to source environmentally friendly chemicals and solutions.
  • Durable, Long-Lasting Equipment and Repairs: The Service Companies is committed to using best-in-class, energy-efficient equipment, which is more effective and durable. Our equipment specifications must meet goals for improving or liming the impact to indoor air quality, water consumption, energy consumption and lower chemical usage. By working closely with our manufacturers, including Karcher, we are able to determine the right process to achieve the highest possible results at the lowest possible cost. This means our team is consuming less energy, chemical and water to clean our customers’ areas. Also, instead of replacing equipment at the first sign of an issue, we repair it to its original efficiency, increasing the lifetime of the equipment. When equipment and materials are to be disposed, we never send them to a landfill. The Service Companies contracts with local and regional resource recovery companies to recycle or redistribute material and equipment we no longer have a need for.
  • IMG_6406 (2)Clean The World: For the fourth consecutive year, many of our on-property Housekeeping teams have partnered with Clean The World, an organization that collects discarded hotel hygiene items, re-purposes them in a sanitary manner, and distributes them to people who are at risk of contracting hygiene-related illnesses. Our Housekeepers have been integral to collecting the 40 million+ bars of soap that Clean The World has distributed to over 115 countries.
  • Recycling: We support our customers’ recycling efforts by ensuring proper separation of recyclables from landfill trash. In some operations, we have one person dedicated to this task. Our employees are trained to prevent cross-contamination of landfill trash with recyclables. We use color-coded trash bins that are clearly marked for the type of trash – green for landfill, blue for recycling.
  • Reducing Greenhouse Gas Emissions: We reduce emissions related to our business by limiting the number of product orders per month, using battery operated equipment where feasible and limiting the use of fuel-powered equipment when work can be done efficiently by other means, to name only a few. We run estimated monthly emission reports that show total carbon dioxide tonnage created and saved in operations. These reports are critical to The Service Companies meeting and exceeding our emission reduction goals.
The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

The results are in: our newest opening

This month, The Service Companies took over third shift cleaning operations at a luxury resort in Florida. The property’s management team looked to us to solve some issues for them. Having previously used multiple cleaning providers to manage the property’s overnight cleaning, the management team sought a strategic partner that would seamlessly integrate into the property’s surroundings and ensure a consistent high level of cleanliness across the property. As a large, well-capitalized hospitality partner, we are one of the only managed service providers able to guarantee and deliver this. Plus, by taking over areas that were previously overseen by multiple independent providers, we were able to provide savings along with a higher level of service than previously provided to the property.

With every opening where we provide public area, EVS or third shift services, we start off with a full assessment of the floor types to determine a floor schedule and equipment needs with our equipment partner, Karcher. We also work closely with Ecolab to spec out the right chemicals and cleaning processes for all surfaces to ensure they are perfectly cleaned and maintained. After completing this and only two weeks into servicing the property, our opening team has achieved incredible results. Take a look at our before and after pictures below to see for yourself.

The Service Companies is the unrivaled nationwide provider of cleaning, staffing and managed services to the hospitality industry, particularly luxury hotels, casinos and vacation ownership resorts. With nearly 30 years of experience, The Service Companies approaches their work with dedication, professionalism and a keen attention to detail that leads to best-in-class results.

Tips for safely maintaining your public areas during winter conditions

Shoveling Snow

Our Public Area and Housekeeping teams have been digging out from the recent snowfall in many parts of the country though we still have a long way to go.

As we operate properties in all types of climates nationwide, each season brings different cleaning challenges. When asking about top cleaning challenges during the winter season, many will say snow and salt removal. The more it snows the more salt gets put down to melt the snow and eventually gets tracked into our facilities, potentially damaging our buildings and the surrounding environment.

We understand that shoveling and plowing alone cannot always keep the areas safe and that is when salt de-icers come into play. We want to share some cleaning and maintenance tips for these conditions in order to help keep your areas safe and clean, while managing salt being tracked in and around your property.

Many times the person who purchases or applies de-icers at our properties is not the same person responsible for cleaning it up inside or out. The key is to use de-icers moderately and to apply what product works best for your situation. There are many types of de-icing salts such as: sodium chloride “rock salt”, calcium chloride, potassium chloride and magnesium chloride, which is far less damaging to concrete, plants and the environment. There is also an opportunity to add sand to provide grit for added traction. Whichever product is being used, there is the challenge to stay ahead of potential damage.

Many times salt is applied very close to the entrance. For maximum melting results, it is best to apply the product more sparingly in the highest foot traffic areas. A salt pattern should begin with product applied more heavily away from the entrance and less as you get closer to the entrance. The natural foot traffic spreads it as people come in.

Proper application can provide substantial cost savings especially for repairs to interior spaces and corrosion of metal door entrances. It also prevents harm to landscaping with over application of salt too close to vegetation.

Proper entrance matting is the next line of defense to keep the “wet” and salt outside.

Take a look at the quality and placement of matting at the property entry points. Entrances may have a scraper mat as you enter so guests can release some of the snow followed by a longer wiper mat made of absorbent material that can wick the water and salt off the shoes as they walk.

If heavy snow fall is occurring, these absorbent mats need to be changed when they become saturated, so be sure you have enough on hand to make frequent changes to all your outside entrances.

Although matting selection and placement is ultimately decided by the facility manager, it is up to all of us to maintain and inspect these often to ensure they remain in good condition.

Even with having extra matting in place, salt will still make it inside!

Your Public Area team must be ready to remove it in the most effective manner. Entrances should be swept and cleaned often during these times.

Vacuuming can work well for salt removal though for safety reasons make sure your team knows not to vacuum damp or wet carpets because it is an electrocution hazard. Also vacuuming up damp salt and soil can damage your equipment.

In addition, it is important to train your staff to thoroughly vacuum the carpeted areas surrounding the matting. Even if sufficient matting is placed, there is always more salt and soil deposited as guests are walking off.

Vacuuming often is a great start, though you must also have a regular interim carpet cleaning program in place in order to tackle problem areas near entry points. This will help eliminate the salt stains that tend to build up and seem to return even after you extracted the area.

We prefer our interim clean be done every couple days during heavy snows and the salting that follows. At times, an extraction method just using hot water with an added neutralizer can provide great results pulling the salt and soil out of the carpets. Although your carpet cleaning generally occurs during off-peak periods, be sure you have a floor blower available to speed the drying time. Once dried, always thoroughly vacuum the area.

Because salt and de-icers can wear on marble, one thing to keep in mind during the heavy winter days is to not grind marble. Reserve this process for days where salt will not be tracked into the property.

Be sure not to neglect your equipment during this period, as they are working extra hard. You will need to provide extra cleaning care and maintenance.

Before you know it, spring will be back again though your work is not complete yet. During any long thaws or once spring approaches, be sure to thoroughly wash down walkways, the base of your building and areas near vegetation to disperse product residue and prevent further damage.

Having a good prevention plan in place and keeping the salt outside your facility should provide a safe and clean facility and you will be off to a fresh start for spring.

Laurie Katinos is one of the leading hospitality operations directors. Her expertise in housekeeping operations spans over 20 years, with the majority of her time spent with Hyatt Hotels Corporation and The Service Companies. Her knowledge and operations savvy has contributed to The Service Companies becoming the unrivaled provider of cleaning, staffing and managed services in the hospitality industry.

How to make your marble floors shine

The appearance of a property’s marble floors can affect a guest’s first and lasting impressions of a property. While these floors may have gleamed a few months ago, constant and consistent traffic on the floors can leave them dull and lackluster. What should you do when this occurs? At The Service Companies, we have spent years honing our floor care techniques and have developed a step-by-step guide for you to use. Following this guide will give you the results shown below in our before and after photos, which we’ve taken at a luxury hotel property we recently began servicing.

To receive your copy today, fill out the form below the images!

 

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