The Service Companies Blog

Service. Above All

The Meaning of Leadership

Screen Shot 2018-06-21 at 12.03.29 PM When thinking about leadership, I see a leader as the person who’s always quoted and remembered. They’re always the star of old blockbuster movies where the underdog team beats the odds and wins the championship, whether it’s the coach, the star quarterback or even the unsung hero in the stands.

What are the qualities we seek in a leader? There is no specific formula, no specific answer to this question. Of course, we see a leader as someone who reaches for their goals and is victorious.

Some believe that leaders are born and not made, a matter of nature versus nurture. I believe that leaders need to possess a quality of charisma – specifically the ability to influence others positively – which I think you can either be born with or hone as a skill through your experiences. It is accomplished through leading by example, showing associates that even though it may not be easy, doing the right thing will always lead you to success. It will teach them how to handle new situations in the future.

Effective decision-making is another important quality in a leader. If you make decisions thoughtfully but efficiently, and stick with your decision no matter the outcome, your team will be able to understand how each decision has a consequence, good or bad. The important thing is that you all stick together and trust and rely on each other, your teammates. If a coach decides on a certain play during a game, the team needs to trust each other in order to successfully run the play. If unforeseen challenges pop up, the decision might need to change on a dime, and the team as a whole needs to embrace that.

At The Service Companies, we are surrounded by leaders, in all departments and at every level. Our leaders use numerous tactics to ensure our associates continue to grow, learn and become better every day, so that they can one day step into their own leadership role.

Our management teams across the country share mandated service and safety topics daily. They listen to and act upon feedback from both our associates and clients, which is then shared to ensure everyone is on the same page, on both a property and company level. We promScreen Shot 2018-06-21 at 12.04.43 PMote our SHINE campaign associate engagement culture by recognizing and sharing the successes and accomplishments of each associate and team. Open communication and being the first to welcome and shake associates’ hands from day one is important.

It is vital that our teams across the country work together with each other and their leaders, whether they be managers or fellow associates. It’s the hard work and dedication of all of them who make it possible for us to deliver on our promise to our clients of Service. Above all.

Tips from the Field: Becky Burrows

The team at one of our luxury casino hotels in Lake Charles, Louisiana, has consistently achieved excellent EcoSure scores, which measure the level of cleanliness of our kitchens. Recently their Stewarding Department, led by Executive Steward Becky Burrows, were able to increase their EcoSure score from 95% to an outstanding 97%. Becky plays an integral role in this property’s success, due to her hard work and dedication to her job and her employees. We interviewed Becky to learn more about the secret to her team’s success.

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What does an EcoSure inspection entail? What do they look for?

EcoSure looks for the cleanliness of the kitchen as a whole. All dish rooms are inspected to ensure the water is at the right temperature and that the sanitizer is up to standard. The inspectors check that no food or debris is left anywhere, and that all equipment is wiped down and dusted.

How was your team able to achieve such excellent scores?

Our team is well trained in what it takes to keep our kitchens and dish rooms clean, and do this every shift, morning, afternoon and overnight. They clean, dust, sweep and mop everything from top to bottom continuously.  We make sure each associate feels valued and a part of the team, so each shift works together to make sure our cleanliness is excellent.

What is the largest event you and your team have supported?

New Year’s Eve is usually our largest – we have done two seating’s of 800 people apiece. The Stewarding Department helps out the cooks in the kitchen often, especially during events. The team helps to plate the food, which is then run to tables by the serving team. During large events like this, we have employees who volunteer to stay over and help with everything. It’s truly all about the teamwork. Huge events can be fun, because there is a thrill in working together and accomplishing something.

How do you motivate your team?

The team is like a big family. We treat each other as individuals and make sure we’re training and then working with associates one-on-one. They truly care about their jobs and work hard to achieve consistently great scores. We also place importance on employee engagement events, and take time to listen to our employees and make sure they know they are valued. We have lots of team members who are far from home, from places including Haiti, so it’s important that they feel like they have a family here and are comfortable and involved.

Me and Ms Dina (1)When did you join The Service Companies?

I started as a Public Area Attendant in 2010 and then moved up to a Public Area Lead, then a Public Area Supervisor, and then a Public Area Night Manager. In 2013, I was asked to become an Assistant Executive Steward. 

How did you gain your expertise in Stewarding?

I gained experience by doing. When I was promoted to Assistant Executive Steward I barely knew anything about kitchens or the department. But, I was able to rise to the challenge and I was able to learn and train as I went. There was always someone there to ask for help or to answer questions.

What would you recommend to a property that might be struggling to achieve high inspection scores in their Stewarding Department?

First, I would recommend that they check their teamwork. 1st, 2nd and 3rd shift all have to work together to ensure consistency in cleanliness. Standards need to be met all the time, not just before an inspection. I would tell the management team to listen to their associates, to see what they can do to help them achieve what’s needed.

What do you love most about your job, and the company?

I love my staff – without them, I could not do my job. I’m a people person, and I like to be there for my team and have an opportunity to make changes in their lives.

Stepping into the Shoes of a Guest Room Attendant

IMG_3601 2At The Service Companies, we value our associates because we understand they are what make us great. Our Guest Room Attendants across the country work tirelessly each day to deliver on our company’s promise and create the best possible experience for guests. It is important to us that at no matter what level, property or department, our whole team contributes to a strong culture and works toward a common goal. Recently, our Senior Vice President of Human Resources, Matt Sanfilippo, visited one of our luxury casino hotel properties in Laughlin, Nevada, where he spent the day working as a GRA. Read below about his experience and what he learned.

Which property did you visit?

I visited one of our luxury casino hotel properties in Laughlin, Nevada.

What position did you fill in on?

I was a Guest Room Attendant in the Housekeeping Department for the day – I worked with another GRA, Latosha Jackson.

What was your schedule like for the day?

The schedule was intense. We were expecting a very busy day with many early arrivals. The house had to be turned by 4pm to accommodate the influx of new guests. On top of that, there were a large number of VIP guests flying in for a concert at the property that night.

Did you receive training?

I did receive training, but for me it was strictly on the job, bootstrap style. We had a mission to get the house turned. I stripped the rooms and made the beds. Latosha took care of the bathroom and vacuumed.

What were your observations about the culture of the department/property?

I was concerned as I drove down to Laughlin from Las Vegas that the day was going to be intense with the momentous task that had to be completed. However, upon arrival, I was delighted to find that the staff was upbeat and positive about the challenge they had ahead of them. The culture is one of respect for co-workers and leaders. Latosha, the GRA I was working with for the day, loves her job (and does it well). Everyone embraces Project Director Alan Ching, who has done a fantastic job of shifting the work environment at the property.   

I took this opportunity to learn what motivated the employees to come to work each day.  I found that it’s the culture, the way they are treated, and the camaraderie that is shared throughout the team. They appreciate working in an environment where they are respected by their peers and managers, and feeling like they’re a part of something bigger. The associates are truly hospitality people and love giving service to our guests.  

What did you learn or take away from this experience?

The job of a Guest Room Attendant is very difficult.  It’s hard to imagine what cleaning eighteen rooms looks and feels like until you do it. The physical component is demanding. Mattresses are heavy. Linen is sometimes turned inside out. You question why a bed needs four pillows. Why do they need so many sheets? I attempted to leave each room in the condition that I would expect if I were a guest at the property.  

The experience was impactful and humbling because it gave me the opportunity to experience what all those terms I typically hear on conference calls mean. Turning the house means you are not leaving until all rooms are cleaned. A board is your roadmap through the day for your housekeeping experience. A Do Not Disturb sign is a happy sight when you’re close to the finish line. Make friends with a Houseperson, they can be life savers.

I have a ton of respect for our Housekeepers throughout the country. It’s definitely one of the hardest jobs out there!

 

Emerging Leaders: Shelly Sauseda

Our Emerging Leaders Program was developed to give individuals within our team the opportunity for growth by providing comprehensive management and leadership training. The Service Companies is dedicated to fostering and investing in our associates’ careers, and as a result, we have a number of tenured associates who have risen through the ranks from Kitchen Cleaners or EVS Attendants to Vice Presidents. Today, we highlight Shelly Sauseda, who recently reached her one year anniversary with us as an EVS Attendant at a casino in Bossier City. During Shelly’s first year, her manager noticed great potential and an eagerness to learn more, and urged Shelly to apply to our Emerging Leaders Program. Currently two months into the six month management training program, which includes learning about the housekeeping and stewarding functions and departments, , including rooms cleaning, office dispatch, room inspections, floor care, kitchens, human resources and project management. We interviewed Shelly about her experience so far.

Shelly Rooms TrainingWhen did you join The Service Companies?

I started at The Service Companies in March 2017 as a Restroom Attendant at a casino property in Bossier City, Louisiana.

How did you learn about our Emerging Leaders Program and what do you hope to take away from it?

I found out about the Program from Dekindra Thomas, the Project Manager at the property where I first started. I want to develop better leadership skills and to be an example so other employees can follow in my steps.

The Emerging Leaders Program involves six months of training. How is your training schedule broken down and where are you currently in your training?

I spend time at different properties learning the ins and outs of each department. I completed my final week  at a casino property in Bossier City, where I learned how to run an efficient and successful housekeeping department. Next I’ll move on to learn about floor care and kitchen cleaning at another casino in the area.

Shelly Dispatch

Can you describe what your typical day-to-day looked like during the housekeeping training portion of the program?

At first, I was cleaning rooms while learning room procedures and how to make beds. After I mastered those tasks, I was placed on dispatch for two weeks to learn about that housekeeping function. Next, I spent one to two weeks learning how to inspect rooms. I was also trained on the responsibilities of a house attendant.

What has been the biggest lesson or thing you’ve learned through the Program?

How to run dispatch was the biggest task I mastered. It requires strong multitasking skills. A Dispatcher has to take phone calls and radio messages while simultaneously managing the computer.  

What has been the most rewarding accomplishment for you since you started the Program?

Being given the opportunity to move forward in my career already feels like an accomplishment. I also feel like I’ve learned a lot about each department’s job functions, including how to be a Dispatcher and the room cleaning inspection process. 

Shelly-Marble Training-1

As you transition to the next stage of your training, what are you looking forward to learning or doing?

I’m really excited to learn how to detail kitchens and polish and wax the floors. My training at the next property will include kitchen deep cleaning, floor care, marble care and stewarding.

What advice would you give to someone who is interested in the Emerging Leaders Program?

Be strong. Never give up. Push yourself to accomplish the new tasks that come with your position. It’s not always easy, but the outcome will be worth it.

To learn more about our associate programs and career opportunities, visit http://www.theservicecompanies.com/careers/why/.

How We Prepare for the Spring and Summer

Although Mother Nature seems to be confused this year regarding which season it is, summer is finally on its way. With schools beginning to let out for summer break, our luxury hotel properties across the country are increasing in occupancy, specifically with family travelers.

Opening Day WP 1Last month, The Service Companies completed our Annual Spring Cleaning Event, during which our teams cleaned and organized all back of the house areas, including offices, break rooms, storage areas and more. This was our initial step in preparing for the upcoming busy season. Maintaining a well organized back of the house area sets us up for success, as we are then able to quickly identify items needed and alleviate hiccups in service delivery.

jack_cinciAs we further prepare for the summer season, we focus on and place additional effort in stocking up on equipment and supplies, ensuring our staff is full, and providing refresher training to our teams so they are ready for the influx of guests. This includes making sure our teams are equipped with enough linens and amenities to accommodate each room and adjusting as needed. For example, a higher number of families requires us to need more towels than usual. Additionally, property information will be reviewed in our mandatory training meetings before each shift, as an increase in traffic will result in an increase in guest questions.

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While we are spending time preparing for the upcoming summer months, we can’t look too far forward. In May, not only are we stocking up for a busy season, we are celebrating Mother’s Day. We may not be able to give every associate who is a mother the day off, but we can ensure all team members can leave on time or early by making small adjustments to our schedule. Managers also celebrate with pre-shift activities to let everyone know they are appreciated, and to thank them for spending their special day working hard to service our guests.

Carpet Cleaning Processes

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The appearance of a property’s carpets can affect a guest’s experience and impression of the hotel or casino. I have seen occasions where carpet appearance has impacted guest satisfaction survey ratings. Carpets throughout the building are exposed daily to high traffic, heavy soils and spills, and chewing gum, and are many times, the first areas of a hotel, resort or casino to show signs of wear and tear. At The Service Companies, we have spent years evaluating different types of carpet care processes for both carpet deep cleaning and interim maintenance to keep our customers’ properties’ carpets in excellent condition. We have furthered that by partnering with Ecolab and Kärcher for our chemical and equipment needs at all of our customer properties.

 

The Importance of Daily Carpet Vacuuming

Customers normally bring soil, dirt and other types of debris into buildings. A daily vacuuming regimen with a strong suction vacuum cleaner is our best tip to maintain the cleanliness of the carpets. This will pick up the debris and soil, leaving the carpets fresh for the next day. It is also the best chemical-free carpet cleaning method for those who want to avoid using chemicals.

If this daily carpet maintenance is done correctly, then, when the time to shampoo the carpets comes, only a mild shampoo and water is required  to clean the fibers. Because of the daily vacuuming, there will be no soil remaining in the carpet fibers to turn to mud. 

 

The Process of Interim MaintenanceED-Carpet-1

Of course, interim maintenance is required on occasion to keep carpets in good condition. The two processes I detail – encapsulation shampoo and dry carpet cleaning (HOST) – are quick and do not use water, which allow the carpets to be open for traffic immediately after the process is complete. They normally clean the top fiber of the carpets and can be applied frequently.

Encapsulation shampoo: Polymers are used to encapsulate and crystalize particles into dry residue, which is then vacuumed from the carpets right after the process is completed.

Dry carpet cleaning (HOST): This involves a dry cleaning compound with mild soap.

The HOST carpet cleaning equipment has brushes which agitate the compound, clean the fibers, and vacuum them.

 

The Carpet Deep Cleaning Process     FullSizeRender (9) (1)

When it comes time to deep clean your carpets, we prefer hot water extraction and steam cleaning.

Hot water extraction: This is the most common method of carpet deep cleaning, and is recommended by many carpet manufacturers.

Steam cleaning:  In the dry carpet cleaning vs. steam cleaning debate, it’s important to clear up the myth that steam is actually used to clean your carpets. While home and commercial machines use hot water, which gives off steam, the steam itself does not clean carpet.

 

To inquire about our carpet cleaning services, visit http://theservicecompanies.com/contact/.

Leaders in Service: Stephanie Leger

Our next Leaders in Service series feature is Stephanie Leger, Corporate Compliance Auditor and support for our hotel, casino and resort properties across the country.  Prior to joining our team, Stephanie held a number of roles with The Ritz-Carlton brand, including Housekeeping Manager, Front Desk Supervisor, and Group Sales Coordinator, and was a Service Evaluator for Forbes Travel Guide, during which time she was trained and certified in over 550 hotel standards and identified service strengths and opportunities for improvement. We have interviewed Stephanie about her time at The Service Companies, her unique background in inspections and auditing, and what it takes to succeed and grow within our company. Currently, she is providing operational support and expertise to one of The Service Companies’ luxury hotels in South Beach, Miami.

StephanieLeger_1794What roles have you held while with The Service Companies? How long have you been with us? I’ve been with The Service Companies for two years, during which I’ve lead the team in account openings, helped with the expansion of accounts and evaluated how our accounts align with our company and brand standards. At the property I’m with right now in Miami, we’re running about 45 room attendants each day, and I’ve been training new associates every day.

What has kept you on our team, and what do you like most about this company? It’s exciting to be part of a growing company that isn’t just growing in one location, but across the country – over 30 states and counting! We’re also expanding into different calibers of hotels, and I like assisting in creating our company standards as we grow.

What does your job entail? I have a variety of job duties. I travel to our new accounts and assist in setting up the housekeeping department and training newly hired team members. Or, I visit existing accounts and audit the housekeeping department by testing associates’ knowledge and spot checking cleanliness in their rooms.

What do you think makes an Executive Housekeeper successful? Having skills in time management, teamwork and flexibility are important for success.

What do you think is the most important part of your role? Checking in on our current accounts and making sure they performing up to our standards, and if they’re not, assisting them to get them where they need to be.

What would you recommend to someone looking to become an Executive Housekeeper? Learn all the duties of each position of your team. Then as a leader, you’ll be able to understand how each position relies on each other to meet the needs of the guest.

What do you love most about your position? I love visiting our various properties and working with the team to take them to the next level.

How do you stay motivated, and how do you motivate your team? To keep myself motivated, I stay positive. My nickname is giggles; I’m always laughing and in a good mood. Housekeeping can be very challenging, but I use my positive outlook to motivate the team. Also, I work side by side with the team to get the task at hand done.  

Outside of work, how do you spend your time? What are you passionate about and what do you enjoy doing? I enjoy traveling to destinations I’ve never been before and touring the area. When not on the road for work I like to travel to tropical locations and enjoy the outdoors, hiking and fishing.

 

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Leaders in Service: Barbara Johnson

 

Our next feature of the Leaders in Service series is Barbara Johnson, Stewarding Supervisor at one of our casino properties in Shreveport, Louisiana. Barbara has been with the Service Companies for over 10 years, and has shown endless dedication and remarkable leadership.

Barbara Johnson_revised image

How long have you been with The Service Companies?

I’ve been with the company for 11 years, working at two properties in the Shreveport area since I was first hired.

What role(s) have you had here and what is your current position?

I started as an EVS Attendant and was promoted to Supervisor. My background includes working on EVS and Stewarding teams and I work closely with The Service Companies’ customer’s Food & Beverage team here in Shreveport.  

What does your job entail?

My job entails making sure my team is able to do their job, from roll call and pre-shift meetings at the beginning of the shift to making sure my team members are where they need to be and has what they need. I provide my team with everything they need to succeed each day.

How do you stay motivated or how do you motivate your team members/coworkers?

I make sure my team knows that the most important part of their job is about respect for themselves, their team and their guests, and I respect them. I motivate them by making sure they have what they need to do well, and also recognize associates with giveaways and announcements to let them know they are appreciated. This past holiday season, we all pitched in for a Christmas celebration, and I made sure everyone felt included and ate well.

What do you like most about your current role?

I love my team and being around people. I enjoy communicating with them about their jobs and training, making sure they have everything they need to succeed.

You have been with The Service Companies for over 10 years. What has kept you on our team and what do you like most about the company?

I love doing my job and I like my bosses. I enjoy the environment of The Service Companies and being a part of the team.

We are thrilled to have such a tenured member on our team. Through the years, we imagine you have experienced and learned a great deal. Is there any advice you’d give to a team member who has joined The Service Companies?

I would tell them to have a positive attitude, by happy and cheerful, and get comfortable with their job.

Outside of work, what are you passionate about? What do you do when you are not working?

I like spending time with my friends and family, and being there for them when I’m needed.

At The Service Companies, we understand that our people are what makes our company great and enables us to provide our customers Service. Above All.

No matter what level, property or department, you will find exceptional associates who live and breathe our brand and have helped create a strong corporate culture. In the spirit of honoring the people and leaders within our company, we feature and interview our outstanding associates in our series, Leaders in Service.

Building healthy relationships with clients

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By Chip Parmelee

In this current business climate, establishing a healthy relationship with your potential and current customer is paramount since we do business with those we trust.

Creating and fostering relationships with customers takes time and excellent customer service. Having worked in the hospitality industry for over 30 years with a number of luxury brands like Marriott International and currently overseeing AAA Four and Five Diamond properties in Southern Florida for The Service Companies, I have developed tips and recommendations on how to go about building these healthy relationships.

  • Know the position/responsibilities of your main contact. Having a thorough understanding of their needs ensures you are providing them what they need to succeed.
  • Learn what you might have in common that both of you can speak to and relate to.
  • Seek to establish a business friendship. Find out what interests them. Reference those interests in conversation, when it makes sense. Does your customer like the local baseball team? Engage them in conversation about a thrilling game or news.
  • If a mistake is made, always professionally apologize for the inconvenience. Take responsibility and assure your customers you will do research to prevent the issue from occurring in the future. For any promises or assurances you make, ensure you follow up.
  • Be genuine. If you are unsure of something, ask questions to clarify your uncertainty and to be sure you and the client are on the same page
  • Insist on inspections. They are healthy for both a vendor and a client. They allow you to identify potential issue before they become larger problem.
  • Get to know all department leaders of those areas your teams service or work closely with. At The Service Companies, one of the teams we work closely with at each property is Maintenance or Engineering. It is important to be known among these departmental leaders. Ask your client to facilitate introductions if there are leaders he or she believes it is important you meet and get to know.
  • Always express your appreciation to the client for giving you their time when visiting or following a meeting.
  • Learn their business. Various departments have distinct business outlooks. Understanding how their department functions will enable you to tailor your service to best fit their needs.
  • Acknowledge your customers by sending greeting cards. It’s a nice gesture for these to include as many as your team members’ signatures as possible along with your business card. Some ideas for when to send a card are:
    • Congratulatory card for a promotion, the birth of a child, or to acknowledge your client’s accomplishments
    • Thanksgiving is the perfect time to thank your client for their business
    • Birthdays
    • New Year

While these tips contribute to building a strong customer relationship, the most important one to remember is email and text are always needed; however, nothing replaces the personal visit or phone call. The more you are able to have a conversation, whether on the phone or in person, the better your relationship will be.

Tips for Spring Break Travel

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When the spring crowds begin to arrive there are many dynamics to consider in order to best prepare your team.  Since we have properties in all regions of the US, preparations vary based on weather, school schedules and other factors.

We have already begun speaking to our leaders in the field to prepare our teams for what will be happening one or two months from now.

 

Advance Planning

Advance Planning is critical when it comes to added stock of supplies, your staffing plan and seasonal uniform changes.

Get an earlier start on inventory of supplies. Since many of these may need additional budget approval and have longer lead times, you don’t want to find yourself running out of items such as; cribs, rollaway beds, room linen and pool towels.

If you haven’t begun pulling your extra pool and deck furniture out from storage for an inspection and deep cleaning, it is definitely that time. Even though resort properties may have a busy pool deck all year around, it is very common needing more to accommodate the spring break crowds.

As the temperatures begin to change, it is time to determine the appropriate spring HVAC “comfort” settings with your facilities team. We want the first impression at check-in to be a comfortable and welcoming experience. In addition, determine the best placement for your window treatments. As we welcome more sunlight during the winter months, keeping draperies closed a bit more will assist in cooling down the room during spring and into summer.

Review your uniform par levels for departments requiring a seasonal change. Ensure your associates are looking and feeling their best.

 

Staffing Plan

During these seasonal periods, the typical staffing plan will fail. Expect higher volume in all areas and plan accordingly. It is important for the leaders to communicate adjustments early so associates can make arrangements outside of work as well. Extra support will be needed in rooms, public areas, and food & beverage outlets. Some areas to consider;

  • More frequent public restroom checks and monitoring of high traffic areas
  • Providing extra support in the laundry department to expedite additional guest room, pool, and food & beverage linen demands
  • Accommodating additional food & beverage covers and extended outlet hours
  • Anticipate extended time needed in guest rooms. Since spring break typically has higher guest counts and a longer length of stay, this usually requires additional servicing time
  • For our resorts and coastal properties, ideal weather conditions usually prompt later checkouts, so if the weather is cooperating schedule staff accordingly for late services. I find starting some associates an hour later helps cover the late checkouts
  • Since we offer transportation for team members in many markets, this period may require more frequent stops

Many of our associates have children taking school breaks as well, so we try to be as accommodating as possible to allow them necessary time with their families. Sometimes a slight shift on their schedule is a big help during this period.

 

Setting Your Team Up for Success

Just before the crowds arrive, everyone should be well informed on how they can best contribute to your operation. As we know, in order to be successful with the influx of transient business you must adjust your usual agenda and methods of cleaning.

Be sure your daily pre-shift meetings include these important reminders and everyone is well-informed of the special activities and events happening at the property and surrounding areas. Keep daily events posted and copies readily available for your staff members.

Prepare all the extras for multiple guests and families; items such as extra pillows, blankets, rollaways and cribs. Many of these requests come in during the afternoon and evening hours so be sure to have them “delivery ready” and staged in convenient locations.

Be proactive by delivering extra items during regular services to accommodate multiple guests. In addition to stocking items for guest requests, there are a few to consider as part of the daily service such as; increased linen pars, soap and shampoo. Also, be sure to stock extra paper products in public area closets.

Most importantly, don’t lose sight of your repeat customers that may be visiting during this period.

For many, this kicks off the start of a long stretch throughout the spring and summer where families and more transient business visit your properties. It is important to continue discussing the unique needs of travelers during these periods.


The Service Companies’ unique turn-key model provides complete oversight of the housekeeping, public area, EVS, and stewarding departments, including accountability over the productivity, operations and success of the departments. These services allow hotel, casino and resort customers to focus on driving revenues. To learn how The Service Companies’ turn-key model can help your property, contact us.

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